Thursday, December 01, 2005

The Misys Healthcare Horror-Go-Round: Burn, baby, burn!

Don't call us, we'll call you

There's an old saying that goes something like, "be careful about burning bridges", intonating that sometimes it is best to let go of grudges or resist retaliation, even if warranted, under the premise that at some future point under different circumstances, one may want to leverage the relationship being "burned".

This was not one of those cases. Pour on the diesel and get me a match.

On October 24th--while deep in the throes of my last week of marathon training--I took a quick flight down to Raleigh, NC, to interview for the Web Manager position with Misys Healthcare Systems. I had been originally contacted by their corporate recruiter, who found my resume online. After a sceening call with her as well as the hiring manager, I was flown down as their guest for a few hours of in-person interviews.

I personally thought the interview went well, though logistically-speaking, they were lacking. People were late showing up to meet me, interviews were hurried, and I had a general sense of awkwardness throughout the afternoon. In sum, though, I felt good about my prospects.

The next day I contacted each person with whom I'd met and thanked them personally for their time. The corporate recruiter had noted to me that I would hear from them by the end of the week.

The week passed. Then two. Three. A month.

I subtlely emailed her to ask again about the position and offer to answer any outstanding questions. Nada. The following week, I sent the same exact email (making sure I'd changed the "Sent" dates). A second serving of nothing.

A few days later, lo and behold, I received the following:

-------- Original Message --------
Subject: Misys Employment
Date: Mon, November 28, 2005 1:03 pm
To: cfillio
November 28, 2005

Fillio Chris
1500 Ruffner Road
Alexandria, VA 22302

Dear Fillio:

Thank you for taking the time to explore employment opportunities with Misys Physician Systems, LLC (Corporate). I wanted to personally thank you for your interest in our Web Manager position, as well as the patience you have shown throughout our screening process. I enjoyed talking with you and learning more about your qualifications and career goals.

It is our sincere desire to match the best-qualified candidate to a potential opportunity within our company. Although your background is impressive, we are not able to offer you a position. We will keep your resume on file for one year for review should we have an opening for which you are qualified.

Again, thank you for your interest. Best wishes for success in your career search.


Dorothy Callan
Corporate Recruiter

Misys Physician Systems, LLC

The inherent wise-ass in me simply could not let this egregious faux pas pass without feeling my wrath. I re-read it. I contacted my "secret advisers". I stewed. I did not sleep.

Finally I penned the following:

-------- Original Message --------
Subject: RE: Misys Employment
From: Chris Fillio
Date: Thu, December 01, 2005 9:02 pm

Dear "Callan"

Thank you for your email regarding the Web Manager position with Misys Physician Systems, LLC (Corporate). Because I was sincere when I previously noted my interest in becoming a member of the Misys Healthcare team, I would like to offer some constructive criticism and reflection on my experience. I hope that it will provide valuable insight for future success at Misys Healthcare.

1. Be professional. Upon arriving promptly at the office, I waited in anonymity in the lobby for over ten minutes as the receptionist attempted to track down a contact person for me, despite my having given her several names with whom I was scheduled to meet. Later, one interviewer arrived late and confessed that they were unaware I was on their interview schedule for the day. Another interviewer started the interview by telling me they had only five minutes to talk due to an urgent upcoming meeting. Lastly, no one was sure what to do with me after the final interview, where I was supposed to go, etc. On my way out the door, I passed you in the hallway and you acted as if you'd never met me, not even saying "Bye" or "Thanks". The whole afternoon felt very hectic and awkward.

2. Be diligent. I realize that hiring processes can be convoluted, drawn-out and, at times, lengthy. But I trust that I was not the first person ever interviewed at Misys Healthcare, correct? If you tell someone that they will hear something within the next week, then provide them the courtesy of a contact within that timeframe. Even if it is simply to state that the process is still in progress, it will be appreciated.

3. Be thorough. I'm well aware that the economy today gives hiring companies the upper hand over the slew of would-be employees...but has it gotten so bad that companies cannot even fork over the thirty-seven cents for a standard USPS mail rejection letter? Worst of all, the juxtaposition of my first and last names in the below "rejection letter/email" served as the coup de grace in an otherwise ignominious series of events. I could understand such an error if my name were something like "Chris Patrick" or "Chris David". But it is not.

Again, thank you for your interest. Best wishes for success in your employee search.


Chris (aka "Fillio")

I gave the electronic masterpiece wide distribution, sending it to Callan (aka "The Corporate Recuiter"), Foster (aka "The Hiring Manager") and Ryzinski (aka "The VP of Communications").

See, job hunting is fun!


No Longer Blue said...

Chris, what a great commentary. Just thought you would feel a lot better to know that "Ryzinski" is a former boss of mine and you should fall upon your knees and kiss the ground that you did not get selected to work with him. Because I'm in a lawsuit with his former employer (Blue Cross) about his retaliation and discrimination towards me (Dude, it was 3 years of HELL) I can't go into details. Suffice it to say you caught a major break!!! The last web manager he had was also treated like hell and demoted etc. I urge you to celebrate!!!

11:31 PM  

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